Privacy Policy
How Commerce Roadmap Pte. Ltd. collects, uses, discloses and protects personal data, in line with Singapore’s Personal Data Protection Act 2012 (PDPA). Last updated 21 October 2026.
1. Who we are
Commerce Roadmap Pte. Ltd. (UEN 202309550D), 20 Anson Road #12-02, Singapore 079912 (“Commerce Roadmap”, “we”, “us”). This policy applies to personal data we collect through this website, by email, telephone and messaging, and in the course of providing our services.
2. Personal data we collect
We collect only what we need to respond to you and deliver what you ask of us. This may include:
- Contact details: name, company, job title, email address and telephone number.
- Enquiry details: the services you are interested in, locations, dates and the requirements you describe.
- Engagement details: when you become a client, the information needed to make arrangements, such as traveller and guest names, travel preferences, dietary or accessibility requirements, and passport or identity details where a supplier or authority requires them.
- Technical data: basic information your browser sends when you visit this website, such as IP address, browser type and pages requested, used by our website host to deliver and secure the site.
Please obtain the consent of any other person whose personal data you provide to us, such as guests or colleagues.
3. How we use it
- To respond to your enquiry, arrange consultations and prepare proposals.
- To plan, coordinate and deliver the services you engage us for, including bookings and arrangements with suppliers.
- To manage our relationship with you, including invoicing, payments and record keeping.
- To keep this website secure and working properly.
- To meet our legal and regulatory obligations.
We do not send marketing messages unless you have separately agreed to receive them, and you can withdraw that agreement at any time.
4. Consent
By submitting an enquiry or engaging our services, you consent to our collecting, using and disclosing your personal data for the purposes in this policy. You may withdraw your consent at any time by contacting our Data Protection Officer. If you do, we may no longer be able to respond to you or provide our services, and we will explain the likely consequences before acting on your request.
5. Who we share it with
We never sell personal data. We share it only where needed for the purposes above:
- Suppliers and partners engaged for your arrangements, such as hotels, venues, airlines, transport and hospitality providers.
- Service providers who support our business, such as website hosting, email delivery, payment and accounting services, under obligations to protect the data.
- Professional advisers, and authorities where required or permitted by law.
6. Transfers outside Singapore
Some of our service providers, and suppliers for overseas arrangements, process data outside Singapore. When we transfer personal data overseas, we take reasonable steps to ensure it receives a standard of protection comparable to the PDPA.
7. How we protect it
We use reasonable security arrangements to protect personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal. Access is limited to those who need it to do their work. In the event of a data breach, we will assess it promptly and notify the Personal Data Protection Commission and affected individuals where the PDPA requires.
8. How long we keep it
We keep enquiry information for up to two years after our last contact, and client records for as long as needed for the engagement and to meet legal, accounting and tax requirements. When personal data is no longer needed, we delete or anonymise it.
9. Your rights
You may ask us for access to the personal data we hold about you and how it has been used or disclosed in the past year, and ask us to correct any errors. Please write to our Data Protection Officer. We will respond as soon as reasonably possible and within the time the PDPA allows. A reasonable fee may apply to some access requests, and we will tell you in advance.
10. Cookies
This website does not use advertising or analytics cookies. It loads fonts from Google Fonts, so your browser connects to Google’s servers when you visit. Our website host may record basic technical data to deliver and secure the site.
11. Data Protection Officer
For questions, requests or complaints about your personal data, please contact:
Data Protection Officer
Commerce Roadmap Pte. Ltd.
20 Anson Road #12-02, Singapore 079912
Email: support@commerceroadmap.com
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.